Karla Mathews, a training assistant at Urban, is passionate about her job and finds joy in coming to work every day. Teaming with Carol and Danielle as a part of the Urban Training Institute has transformed a "job" into a career with exciting possibilities. She loves helping others and finds it rewarding to work in a training department that allows her to assist her team and others daily.

Starting her career in human resources, Karla conducted interviews, assisted in the hiring process, organized orientations, and handled employee issues. During this time, she enjoyed interacting with employees and developed a passion for assisting in their growth and development. As a result, she transitioned to her role in training at Urban, which allows her to focus on employee development and growth.

Working in the training department involves creating and teaching classes and curriculum to students of all ages. However, the focus is on adult learning, and since adults learn differently from children, the approach to teaching must be different as well. It's essential to keep the WIIFM (what’s in it for me) in mind when developing courses, sending out e-mails, or promoting courses. The benefits to the end user must always be highlighted.

Karla is bilingual in Spanish, with English being her secondary language. She previously led orientations in Spanish and enjoys utilizing her language skills. During the pandemic, she discovered a passion for Cricuting, and she has always enjoyed music, particularly R&B, Spanish, and Pop. On weekends, she enjoys exploring new places with her fiancé and son.

Overall, Karla is a dedicated and passionate training assistant who enjoys helping others and is committed to employee development and growth. She is an asset to Urban and is excited about the limitless possibilities her career holds.